Managed IT Support Services & Plans


Managed services play a major role in increasing productivity, reducing costs and generally contributing to growth. They take away the stress of managing an Information Technology environment.

In addition, the contract with the service provider determines the response times, and the amount of work that the contractor does for your company. You benefit as follows:

Remote Support and Service Desk Management

An external firm can support your company in resolving IT problems during business hours. The firms can further provide remote support while tracking the problems that they have resolved. They engage your company during this process and offer help through phone or by logging-in remotely.

Pre-emptive Monitoring of your IT Environment

Information technology companies in edmonton that provide managed IT support use a number of commercial tools to monitor your systems. This is proactive support that aims to identify problems quickly and resolve them before they affect the business. They are able to monitor PCs, servers, switches, printers, routers, firewalls and software in order to analyse performance of the systems.


Other IT Support

For problems that cannot be addressed remotely, you can get on-site support. This is where an IT specialist comes your company and assists in resolving any challenges. It is another alternative to remote and telephone support.

Enhanced Customer Service

When you get the most out of managed services, you are able to enhance customer experience. This can be established through customer surveys and other feedback. You are also able to achieve a productive, cost-effective and incessant IT environment.

Managed IT Support Plans

You will find that the  sustain the business objectives. There are different plans in the market which vary based on the provider, the size of your company and the kind of services you expect from the provider.

Most plans aim to reduce IT risks and provide reliable IT services. You can get a plan which will be easy to incorporate into your budget. Typically, you will find a plan with the essential services such as resolutions of IT problems, monitoring, back-up and maintenance. The plans also include reporting on what has been done during the period, which could be a month, year or even two years.

For instance, you may find a monthly plan that charges you per user. You get unlimited support during business hours and an on-site engineer, although there will also be remote support. The costing further varies depending on the number of devices. In addition, there will be emergency on-site support.

Moreover, you can get a monthly plan for each device where you get immediate support and maintenance services. You can get support for your Voice over IP, network printer, mobile devices, email server, and other proactive maintenance.

In addition, cloud services, security services and back-up or disaster recovery may be charged separately. There are also those who specify the resolution times for IT problems. Furthermore, there are asset tracking and vendor management services that feature in these plans.

Besides, there are those who offer basic managed services plans, specific plans and comprehensive plans. The basic plan comprises of a few essential services while specialised plans address a particular problem that the client prioritises. Still, the comprehensive plan includes all IT-related support, including reporting, workstation support, vendor management and virtual information management.

In summary, the plans enable you to pay for the desired results. The best plan will reduce your expenditure on technology. They will further help you maximise the return on investment in technology.

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