IT Support Toronto

Enterprise Fleet Management Maintains Control Over Company Assets

enterprise fleet management

Your trucks or vehicles are a huge company investment, the last thing that you want is for the vehicles to be mishandled. Aggressive driving and ensuring that your drivers are complying with local laws can not only cause damage to your vehicles, but could also be a huge reputation problem.

If the public catches your drivers tailgating, speeding, failing to yield, or exhibiting road rage behaviour the reputation of your drivers is put at risk, which directly reflects on you. However, these behaviours are also extremely dangerous, and can

On top of complying with the Ministry of Transportation safety requirements, your drivers should be expected to remain professional the entire time they are behind the wheel.

Enterprise Fleet Management Software monitors excessive speed, high engine rotations per minute, hard braking and rapid acceleration to ensure that your employees’ driving behaviour is properly representing your company, and upholding its reputation. With IT Support company Toronto available all the time, you can call support anytime.

IT Services: All You Need To Know About Information Technology Capabilities

it servicesIT Services is a method of bringing value to the client, through an IT Service Provider, by assisting the outcomes which the clients want to get with no need for ownership of certain risks and costs.

An IT service is the application of technical and business skills to help the organizations in the optimization, creation and management or availability of data and business processes. Its market can be divided by the kind of skills employed to bring the services. There are also different categories of IT services toronto business process services, application services and infrastructure services.

What is Information Technology (IT)?

It is the type of technology that refers to the processing, storing, transferring and presentation of business information. The ‘outcome’ that is expected by the client or business from an “IT” service provider can be described through:

  • Process, Present, Store, or Transfer business information as required by the business
  • While establishing chief aspects like Security, Reliability and Cost-effectiveness
  • Any systems or activitywhich facilitates the outcome described above without the need of  business to own, manage or be concerned about the particular risks and costs of the underlying technology, assets and activities.

What are the types of Service Provider as defined by ITIL?

  • Internal customer facing Services: it is a service provider that is placed within a business unit and offers IT service only for a certain business unit.
  • External Customer facing Services
  • Shared Services Unit: It is an internal service provider that gives shared IT services to more than one business unit.

What Are The Different Types of Services?

  1. Core Services: services that bring the basic outcomes wanted by one or more clients. Core services secure the value concept for the clients and give the basis for their continued use and satisfaction as they illustrate the value that the clients want and for which they are willing to pay.
  2. Enabling Services:These are the services that are required to bring a core service. Enabling services may or may not be noticeable to the client, but the client does not view them as services in their own right.
  3. Enhancing Services:These are the services that are included in a core service to make it more thrilling or alluring to the client. They are not necessary to the delivery of a core service, and are included in a core service as ‘excitement’ factors, which will motivate the clients to utilize the core service more.

What are the activities specific to IT?

  • Monitoring of servers or network
  • Application of Server and Network device
  • Maintenance of Hardware
  • Implementation of an IT process or activity etc.

But an outsourcing provider just like an Infrastructure management provider and support service provider will line up with the latter.

What are the categories of Services provided?

  • IT Services
  • IT Management or IT Support Services

Because even these services are also supported, either directly or indirectly, the business outcome that is related to business information can be added in the ‘IT Service’ category itself.


Touch Screen Technology – Understanding the Pros and Cons

touch screen technologyTechnology has advanced by leaps and bounds over the years; this is especially true of information and communications technologies. Our ancestors probably never imagined we would be communicating across continents using powerful handheld phones.   And until recently our devices had screens separate from the input device.  Screens were for viewing, and keypads were for typing in data and instructions.  Then touch screen technology came along and changed even that.  Now many of us can use our screens for viewing as well as data input.  That does not mean that everybody is sold on the use of touch screen technology; there are pros and cons to consider, as in almost everything else.

One of the main advantages that touch screens offers is the simplified interface, at least in the hands of the user – it is more complex for the developers because they involve lots more software in the background to make it all work.  When used in displays, they offer a level of interactivity that cannot be replicated in screens without the technology.  They also display better – there are no separate input devices to add clutter to the space.

Many of our smart devices are now fitted with the latest multi-touch screens capable of reading touches on multiple points and translating them into data input and instructions.  This gives our smart device experience a level of convenience we have never had before.  We can open and close files, enlarge and rotate images, type in letters, and instantly share content through touch screens on smart phones and tablets which are connected to the internet.  You can say that it brings communicating and socializing to our fingertips – literally.

So why doesn’t everyone like touch screen technology?  Well, simply because if there are pros there are some cons as well.  One of the biggest disadvantages posed by the use of touch screens in smart phones and tablets is the difficulty in transitioning from the use of keypads.  While we are using keypads, we can see and feel each key separately.  We can feel a give whenever we push each button.  Touch screens only have flat surfaces; you cannot type by touch alone.  You have to see what you are doing and it does not take much for your finger to linger too long on a key or drift to the next one.  This has caused a few people to go back to using phones with simple viewing screens.

Since these new screens are operated by touch, they get smudged or dirty easily.  The dirt interferes with the viewing of images and data on the screen.  In some cases dirt and scratches interfere with the function of touch screens as well.

Of the two main types of technology used on about 80% of touch screens, the resistive type can be prone to breakage of conductors due to repeated bending; projected capacitance touch screens, on the other hand, are susceptible to electromagnetic interference (EMI) and only responds to charged pointing devices (namely your finger/s).  Engineers, possibly including members of the Computer and Communications Industry Association, are hard at work trying to find solutions to these weaknesses.

If you have nimble fingers, touch screen technology offers a world of convenience at your fingertips; otherwise you may want to stick to phones with normal viewing screens.

Outbound Call Center Software Reduces Agent Errors

outbound call center software available

Outbound call center agents don’t have it easy.   People generally dislike receiving calls from either telemarketers or credit collection agents; and these are the tasks that outbound contact centers undertake in behalf of their clients.

When the task involves telemarketing it can be likened to selling products door to door. They are viewed as interruptions to normal life routines.  The chance of getting the door slammed in your face is a distinct possibility in one, while phone calls are ended in the other.  Both are forms of rejection that cannot be entirely avoided.  It is far easier to hang up on unwanted calls. Outbound call center agents have to be at the top of their game to be able to close a sale now and then.

Chances of getting a collection or making a sale dim when agents make mistakes, that is why many contact centers have invested in the use of outbound call center software.  That is perfectly understandable because anyone in the receiving end of an unwanted call cannot be expected to be happy about it.  Imagine getting a telemarketing call where you are erroneously greeted by another person’s name, or by the wrong gender.  Under such circumstances the first impulse is to hang up the phone!  Many associations similar to the British Columbia Contact Center Association devote a lot of resources toward improving outboard calls.

Merely using outbound call center software available is enough to cause a drop in operator (contact center agent) error and an increase in performance efficiency.  Usually, increased levels of performance may be measured through more effective collection rates and increased sales.


Using software to automate the dialing process alone provide significant levels of error reduction.  It also makes the process of connecting to the prospective client faster, enabling agents to handle more calls.  Lists of clients may be pre-filtered to show varying chances of a successful sale so that calls may be properly prioritized and programmed; during busy times only the most promising clients are called, and in lean times even the coldest of calls may be included.  This move not only reduces the chance of connecting to the wrong people, it also optimizes the use of human resources (outbound call center agents).  Software used for outbound call centers is discussed in greater detail in

Automated dialing systems using pre-programmed client phone numbers reduce time between calls and improve call accuracy.  This gives the outbound contact center agent the opportunity to focus on gaining the attention of the client long enough for him to make a pitch.

The preview dialing feature allows the agent to view the next prospective client in the queue.   This eliminates potentially embarrassing mistakes in addressing clients.  Without it, a call center agent may address a single woman as married, leading to a dropped line, or to try to collect mortgage payments from the wrong person.

No wonder then that most call centers have turned to automation to boost the performance of their valuable call center agents.

Security Systems Are Sound Investments

cctv security systems for business

You just have to watch television for an hour or so, or surf the internet for awhile to become alarmed about dangers that seem to lurk everywhere.  The dangers may be in the form of threats to personal safety or threats to the safety of one’s property.  All of that only spurs greater interest in having professionally installed security systems.  An area within the greater Toronto region has a unique challenge –  security systems Brampton.   With it’s higher than normal crime rates, it’s more imperative for businesses in similar regions to protect themselves with proper systems.

For those on tight budgets, there are many stand-alone home alarm security systems available at most supermarkets and craft stores.  Because of advances in technology, some of the ‘simple’ stand-alone alarms available over the counter pack a lot of features for very little cost.  Some systems have the capability to dial preset numbers whenever the alarm is tripped.  They can be set to contain the owner’s phone number or a police hotline number.  When tripped, some alarms can be set to silent mode, emit a loud noise or even turn on yard lights.  These simple systems may be installed on doors, windows, and any other opening through which an intruder may pass.

There are also simple CCTV systems which are sold in many stores for home and even small industrial owners to install on their own.  These equipments may be paired with video recorders to keep video files for evidence in case required.  Of course, installing your own CCTV and recording systems will require regular upkeep; failing to do so will cause video data to use up all storage capacity within a short time.  To save on storage capacity some cctv security systems are paired with recorders and motion sensors and record only whenever motion is detected.

Some access control devices are also do-it-yourself friendly including door locks which use biometrics, keypads, RFID, and swipe cards.  Some even combine technologies such as fingerprint and keypads, etc.

For home and business owners with serious security concerns, the best option is to have your security system designed and installed by professional security companies, some of whom may be members of the Canadian Security Association.  The level of security that is recommended would depend upon the location, legal requirements if any, the value of the property or asset being protected and the budget the owner has set aside.

Some professionally installed security systems integrate intrusion alarms, access control, surveillance and recording devices into one system designed to counter specific perceived security threats.  Intrusion alarms may be connected 24/7 to security monitoring systems so that appropriate response may be undertaken whenever alarms are tripped.  In many cases, the response include calling the secured premises, calling the owner, calling the authorities (police) and  sometimes even sending a response team from the security company.

Sophisticated cctv security systems for business applications sometimes include provisions for archiving surveillance videos for a predetermined length of time, which is sometimes dictated by legal requirements.  Back-up data may also be stored at secure offsite locations to avoid tampering and destruction; there are even options to stream back-up video offsite in real time.

People who invest in security systems, whether they install the system themselves or engage the services of professionals, enjoy greater security, less losses due to pilferage, and greater peace of mind.  That makes investing in security systems an investment worth making.

Cloud Disaster Recovery – Options To Choose From

cloud based disaster recovery solutions

Cloud based solutions are all the rage.  More and more companies abandon traditional networks in favor of cloud based solutions each day.  Interestingly, despite early concerns about security and privacy many companies are turning to cloud disaster recovery systems to protect their valuable data.  It appears that service improvements implemented in the last few years have succeeded in allaying the fears of the naysayers.

But it is not enough to say or believe that cloud disaster recovery solutions are capable of meeting the most stringent requirements of most companies.  That is because each company is unique and has a different set of needs from other companies.  This makes it impossible to apply one set of solutions to all companies.  The differences in their sizes, the size of their IT budget, their core activities, and even the nature of their clients make it imperative to have a wide range of solutions to choose from.  People at the Cloud Computing Association are continuously looking for ways to improve the systems further.

Here are just a few available options on cloud based disaster recovery systems:

a)       An option that places everything in the cloud.  With the primary data produced and disaster recovery systems both in the cloud, the response times are almost instantaneous. Cost is also way below that of traditional disaster recovery systems.

b)       An option which keeps data on-site but backed up in the cloud.  Restoring data to onsite infrastructure can be a bit slow, limited as it is by available bandwidth for data transfer.  Its main advantage is having data and backups in different locations.

c)       The next option goes a bit further by using the cloud based disaster recovery plan both for backing up data and for restoring data onto virtual machines.  The problem on recovered data transfer rates go away.  However, the system still does not address possible loss of data on companies that can ill afford to.

d)       The best option available makes use of a continuous replication of data onto virtual machines in the cloud.  This results in uninterrupted back-up that ensures freedom from loss of data.  Under this option, the main data are also kept in the cloud, so recovery is almost instantaneous.

The cloud based disaster recovery system that best suit your company’s requirements is out there.  You just need to define those requirements to find it.

Cloud Storage Services Are More Common Than You Think

best cloud storage solutions services

There are a lot of organizations and individuals using cloud based storage services.  Yet cloud storage services are not as well known as it should be considering its widespread use.  In fact, some people are not even aware some of the internet applications they have signed up for are forms of cloud storage serviceTake Dropbox for example.  How many of its users realize that it is a form of cloud storage solution, offered at its most basic form and 2GB size for free?  This proves that the use of cloud based storage solutions is more common than most people realize.  This is not a surprise to members of the Cloud Computing Association.

One of the most common cloud storage solutions used by many small business enterprises and individuals is Google Drive.  An account with Google drive when linked with a Google Account gives a hefty 15GB of free storage.  What lures most users to this service are the free word processing and worksheets available at the site.  More than just a simple cloud storage service, Google Drive provides a high level of collaboration opportunities and for free.

Another fast rising service that offers free cloud storage is Microsoft’s OneDrive.  This service derives much of its appeal from its integration with social media platforms making for easy and very convenient file sharing among friends and colleagues.  It is also fully integrated with Microsoft Office 2012.  This service is mostly intended for small business owners and individual users.

There are a few more reliable companies providing best cloud storage solutions of different levels.  What is paramount in choosing to entrust files to such cloud storage providers is to ensure the company running it is in for the long haul.  In that sense Google and Microsoft’s applications have better backing.

Aside from small free accounts usually targeted at individuals and small organizations, many of the companies that produce products we normally purchase or provide service we avail of use cloud storage services.  Cloud storage vendors have grown to such an extent that more than half of all business organizations now use their services.

Outline your data storage needs now.  The best cloud storage solutions are out there waiting for you.

How can Freight Broker Software Help?

You operate a transportation business, each day is a hectic one for you. You have to keep tab on various assignments in terms of pick-ups, respective truck numbers, delivery schedules, invoices and thousands of other things. And your success depends on how fast and smartly you do them to satisfy your customers. It is here that freight broker software is of great help. The application will maintain a list of all your assignments. It will determine suitable routes for each cargo to reach on time and also save on fuels. It will also analyze pricing and margins.

freight broker software

Gone are days when you had to manually manage all aspect of your business. The software will do it for you. It will create quotes, orders and duplicate previous orders with just one click. It will compute mileages automatically. It will pre-plan a sequence of carriers for a given load. If you shipping business does not have carriers of your own or all your carriers are engaged then you can search your internal database through the software to find carriers suitable for the load in seconds.

As a provider transportation service, you should give you customers the latest freight information Good software has features to generate alert against improper dispatch and to track freight as it flows through every stage from the phase of giving quotation to delivery at the door step.  This accountability will generate the trust and faith of your customers and they will keep coming back to you for all transportation needs.